Privacy Policy

Crown Quotes Ltd Privacy Policy

Crown Quotes or Crown Quotes Property Services is the trading name of Crown Quotes Ltd (“

we”, “our”, “us” or Crown Quotes

) is committed to protecting the privacy of all users of our website www.crownquotes.co.uk. Please read the following privacy policy that explains how we use and protect your information. We’ll be the “data controller” of the information you send to us.

This Policy describes the privacy practices of Crown Quotes Ltd in accordance with the Regulation (EU) 2016/679 (the General Data Protection Regulation or GDPR) with respect to information relating to you that you or third parties provide to Crown Quotes Ltd.

By visiting and using our Website, you acknowledge and agree to the practices described in this Policy.

PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU

Information you give us when you need a quote for one of our services:

your name, email address, home address, telephone number.

Information we collect about you and your device

: each time you visit the Website we may automatically collect information such as:

details of your usage of the Website, including what pages of the Website you have visited and whether you have clicked on images or links on those pages (this may be user specific or aggregate); and

technical information (including the type of device you are using, your IP address, and type of web browser) and cookie information, unless you disable cookies on your device (see the Cookie Policy);

Information we receive from other sources

: we work closely with some third party companies that help to source tradesman for their clients. We may receive information about you from those third parties, for example, information about a property maintenance service you have requested or a building and construction service you have requested. When a third party sends us your information we will be sent your name, email address, and telephone number if you have provided this information. We may view any records about you which are in the public domain (for example electoral roll or social media accounts).

We do not seek or knowingly collect any personal data about children under 18 years of age.

HOW WE USE YOUR PERSONAL INFORMATION

We use your information in various ways, such as:

to contact you when you have requested a quote for one of our services.
for administrative purposes, for example to process payments, make collections, trace you where necessary, update/maintain our records.
to communicate with you by telephone, email, SMS, social media or post using the details you have provided in relation to your service request.
to enhance your experience of our Website and of our services, for example by conducting statistical analysis or for editorial or feedback purposes for our advertiser affiliates; and

to provide you with marketing communications from us (subject to the consents you provide to us which you can withdraw by opting out at any time).

Disclosure of your information

We may share your information with selected third parties including:

Contractors
: We use construction and property maintenance contractors to carry out our services. If you have requested a quote or have booked in a job we can sometimes pass your contact information onto our contractors so that they can communicate with you directly. Our contractors are experienced and qualified so it’s sometimes beneficial and helpful when the contractor communicates with you directly to ensure that you receive a great quality service.
Credit Reference Agencies
: Sometimes we may need to do a credit check on you if the job or service you have requested is of high value. We will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

Assess your creditworthiness and whether you can afford to pay for the requested service;
Verify the accuracy of the data you have provided to us;
Prevent criminal activity, fraud and money laundering;
Trace and recover debts; and
Ensure any offers provided to you are appropriate to your circumstances.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION AS OUTLINED ABOVE

We use your personal information for a variety of reasons, upon different legal bases including:

For the performance of our agreement with you or to take steps at your request prior to entering into an agreement with you. This is necessary for us to manage your job in best appropriate way.
Where necessary for our legitimate interests, for example in managing and monitoring our website operation, preventing fraud and for our business compliance purposes.
Where necessary in order to comply with a legal obligation, for example making reports to our regulatory authority or to law enforcement agencies.

Where our use of your data is not necessary for one of the purposes outlined above we may seek your consent to use it in a particular way, for example if we ask you to complete a customer survey. Where we ask for your consent you are free to refuse our use of the data for those purposes and you may withdraw your consent at any time by contacting us using the details set out below.

Direct Marketing

When you provide your information to us for the purposes of obtaining a quote or enquiring about one of our services we may contact you by telephone, SMS, email or by post to provide you with information about similar products and services that we may provide. We give you the opportunity to change your consent preferences for receiving such marketing communications when you provide your information to us and at any time afterwards in the following ways:

Via email: Click the “Unsubscribe” link in any email communication and submit your email address on the next screen or email us at info@crownquotes.co.uk;

Via telephone: Call us on +44(0)20 3432 3835.

If you opt-out of our use of your information for marketing purposes, we will process your request as soon as possible. Please note that we reserve the right to take reasonable steps to authenticate your identity with respect to any such request.

Cookies

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you use our Website and also allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

How we keep your information secure

We have measures in place to protect the security and confidentiality of your information and we strive to keep it accurate. We only keep your information for as long as is necessary. If we feel that you will not benefit from our services anymore we will delete all of your contact information.

Some of our security measures include:

We store personal data in a password protected database.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Unfortunately, the transmission of information on the internet isn’t always secure. We will try and take steps to protect your information however, we cannot guarantee the security of your data transmitted on our website; any transmission is at your own risk.

YOUR RIGHTS

Your personal information is protected under data protection law and you have a number of rights (explained below) which you can seek to exercise. Please contact us using the details shown below if you wish to do so, or if you have any queries in relation to your rights. If you seek to exercise your rights, we will explain to you whether or not the right applies to you; these rights do not apply in all circumstances.

Right of access

Subject to certain exceptions, you have the right of access to information that we hold about you upon request. You can exercise this right by making a request in writing, by email or telephone using the contact details in the contact section below.

Right to rectify your personal information

If you discover that the information we hold about you is inaccurate or incomplete, you have the right to have this information rectified (i.e. corrected).

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances, this is often referred to as the ‘right to be forgotten’. This right is not absolute and only applies in particular circumstances. It may not therefore be possible for us to delete the information we hold about you, for example, if we have an ongoing contractual relationship or are required to retain information to comply with our legal obligations or to exercise or defend legal claims.

Right to restriction of processing

In some cases you may have the right to have the processing of your personal information restricted. For example, where you contest the accuracy of your personal information, its use may be restricted until the accuracy is verified. You have the right to ask us not to use your information for marketing purposes. We will ask for your consent to use your information for these purposes when we collect it and you can exercise your right to prevent such processing by checking certain boxes on our Website or other forms we use to collect your data. You can also exercise the right at any time by contacting us by post or email using the details in the contact section of this Policy (see below).

Right to object to processing

You may object to the processing of your personal information (including profiling) when it is based upon our legitimate interests. You may also object to the processing of your personal information for the purposes of direct marketing (including profiling to the extent it relates to direct marketing) and for the purposes of statistical analysis.

Right to data portability

You have the right to receive, move, copy or transfer your personal information to a controller which is also known as ‘data portability’. You have the right to this when we are processing your personal information based on consent or on a contract and the processing is carried out by automated means. You should note that this right is different from the right of access (see above) and the types of information you can obtain under the two separate rights may be different.

Contact

If you have any questions about how we treat your personal data and protect your privacy or if you have any comments or wish to seek to exercise any of your rights as outlined above, please contact us: By post to Crown Quotes Ltd, Centurion House, London Road, Staines, TW18 4AX, by email to info@crownquotes.co.uk or by telephoning us on +44 (0)203 432 3835.

Complaints

If you have a complaint, please contact us and we will investigate it and give reasonable redress if we consider it appropriate to do so.

You also have the right to complain to your local data protection supervisory authority. If you are in the UK, this is the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113. www.ico.org.uk/ If you are in Ireland or if your complaint relates to cross border processing issues, our lead supervisory authority is The Data Protection Commission, Canal House, Station Road, Portarlington R32 AP23 Co. Laois, telephone +353 57 8684800, email info@dataprotection.ie.

Conditions of use and changes to this policy

If you choose to visit our Website, your visit and any dispute over privacy, is subject to this Policy. We may make changes to the policy from time to time to reflect changes to our operations or legal or regulatory requirements; if we do so we will put a revised copy on our website and notify you of this.

By post to Crown Quotes Ltd, Centurion House, London Road, TW18 4AX; by email to info@crownquotes.co.uk or by telephoning us on 0203 432 3835.